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Sharepoint error messages

Fixes for common Sharepoint export error messages

Updated over 2 months ago

Below are examples of error messages that may appear when you export documents to SharePoint via the SharePoint API. Each section includes the possible fix.


Error: 'Access denied'

A connection issue has occurred. You should check that all values are correct, including the API and account key.

  1. Select Setup > Configuration.

  2. Select the Integration tab.

  3. Confirm the API and account key values match your SharePoint API configuration.


Error: 'Could not upload the file due to a folder issue'

The folder path is incorrect.

  1. Check the folder path configuration on the relevant Document Profiles.

  2. Confirm the folder path matches the folder settings in SharePoint.


Error: 'Invalid authentication token / Argument null'

Either the site address or authentication keys are incorrect.

  1. Select Setup > Configuration.

  2. Select the Integration tab.

  3. Review all settings and confirm they match the SharePoint API configuration.


Error: 'Could not upload the file. Please try again later.'

The SharePoint URL may be incorrect.

  1. Check that the URL ends with a forward slash /.

  2. Select Setup > Configuration.

  3. Select the Integration tab.

  4. Review the SharePoint API settings.

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