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Sharepoint error messages

Fixes for common Sharepoint export error messages

Updated this week

Below are examples of error messages that may appear when you export documents to SharePoint via the SharePoint API. Each section includes the possible fix.


Error: 'Access denied'

A connection issue has occurred. You should check that all values are correct, including the API and account key.

  1. Select Setup > Configuration.

  2. Select the Integration tab.

  3. Confirm the API and account key values match your SharePoint API configuration.


Error: 'Could not upload the file due to a folder issue'

The folder path is incorrect.

  1. Check the folder path configuration on the relevant Document Profiles.

  2. Confirm the folder path matches the folder settings in SharePoint.


Error: 'Invalid authentication token / Argument null'

Either the site address or authentication keys are incorrect.

  1. Select Setup > Configuration.

  2. Select the Integration tab.

  3. Review all settings and confirm they match the SharePoint API configuration.


Error: 'Could not upload the file. Please try again later.'

The SharePoint URL may be incorrect.

  1. Check that the URL ends with a forward slash /.

  2. Select Setup > Configuration.

  3. Select the Integration tab.

  4. Review the SharePoint API settings.

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