Technical
Find answers to common technical questions
41 articles
Enable the Developer tab in Word
ATO Security Standard Alert
ATO SmartDocs security
Clearing your cache
Resolving common document errors
Use the ATO Portal to import documents to SmartDocs
Configure browser download settings
Check settings if you have issues editing or printing letters
Client cannot find their downloaded document on an iPhone, iPad or Mac
Client cannot view their documents on their iPad
Client says the SMS has not been delivered
PDF Document view looks corrupt or not displaying correctly
Merge folders on an Apple Mac
Sending additional documents via ATO SmartDocs
Check prerequisites
Send emails without a PIN
Set up Gmail (SMTP) connection
Set up Office Exchange (SMTP) connection
Emails not received by clients
Client cannot open documents via email link
Reasons for client emails not being delivered
Reconnect the Office 365 API
Configure SendGrid
Set up the Office 365 API
Common SMTP errors
Client’s email address is being replaced by Approvers within a Workflow
Adding the HowNow extension to Google Chrome
ATO API - FAQs
Building XPM reports
Importing errors – SuiteFiles
Office 365 errors and what they mean
Setting up the ATO API connection
Sharepoint - Checking site URL & set up
Sharepoint error messages
Re‑establishing the SuiteFiles API link
Re‑establishing the Xero API Link