Sign in to the Telstra account.

Open Webmail.

Open Mail.

Open Settings.

Add @ddslive.com.au to Safe senders (when using the ATO SmartDocs domain), or add your practice email domain to Safe senders (when sending emails via Office 365 or SMTP).

You can confirm which address is sending emails by going to iTools > Email and checking the From column.
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Launch the Outlook mailbox.

Select the cog icon in the top right.

Select View all Outlook settings at the bottom of the panel.

Select Mail.

Select Junk email.

Select + Add under Safe senders and domains.

Add @ddslive.com.au to Safe senders (when using the ATO SmartDocs domain), or add your practice email domain (when using Office 365 or SMTP).

You can confirm the sender address in iTools > Email, under the From column.

Select Save.
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Select the checkbox next to the email.

On the top menu bar, select the down arrow next to Move to.

If Inbox appears in the list, select it. If not, select Move to a different folder, then choose Inbox.

When prompted, select OK.

Sign in to iCloud in a browser. If prompted, enter the verification code sent to Apple devices.

Scroll down and select Contacts.

Select the + icon in the bottom-left corner and choose New Contact.

Complete the contact details, including the email address:

Select Done.